
FAQ
Questions we get asked.
Not sure what cut you need, how much to order or the best way to cook it? Start here. If you don’t find the answer you need, call the shop and talk to one of our butchers.
The Davy Jones Difference
What you get from a butcher shop
I’ve never shopped at a butcher before. Do I need to know what cut I want?
Not at all. Tell us what you’re making, how many people you’re feeding or what you like, and our butchers can help you choose the right cut.
Does custom cutting cost extra?
No. Custom cutting is part of the service. Choose the thickness, trim, portion size or bone-in or boneless preparation you want and we’ll prepare it that way.
Can you help me choose the right cut?
Yes. Tell us what you’re cooking and how you plan to prepare it, and our butchers can recommend a cut that suits the meal.
Can you give me cooking advice?
Yes. Our team can help with cooking methods, temperatures and preparation based on the cut you’re taking home.
What products do you make in your shops?
Our burgers, sausages and Butcher Crafted products are prepared by our own team. Butcher Crafted includes stuffed, seasoned, wrapped and ready-to-cook favourites made in-house.
The Shop
Hours, locations and ordering
What are your hours?
Sarnia is open Monday to Friday from 10 AM – 6 PM, Saturday from 9 AM – 5 PM, and Sunday from 10 AM – 3 PM.
Point Edward is open Tuesday to Friday from 10 AM – 6 PM and Saturday from 9 AM – 5 PM. Closed Sunday and Monday.
Where are you located?
Our Sarnia shop is at 1030 Confederation St. Our Point Edward shop is at 519 Helena St.
Can I order ahead?
Yes. Call the shop and we'll get your order ready. For larger orders such as a prime rib, freezer pack or party order, give us a few days' notice.
Do I need to order ahead for custom cutting?
Not for most everyday orders. Steaks, chops and other regular cutting can usually be handled when you visit. Bigger orders need more notice.
The Meat
Sourcing, Aging and Specialty Cuts.
Where does your beef come from?
Our beef is sourced from Alberta and selected for the marbling and quality we want at the counter.
Why is your beef aged a minimum of 21 days?
Aging gives the beef time to develop the tenderness, texture and flavour we look for before it is cut and sold.
Why do you choose grain fed beef?
We choose grain fed beef for the marbling it develops, which contributes to tenderness, texture and flavour.
What makes your Premium Dry Aged beef different?
Our dry aging program is managed in house and produced in limited quantities. We focus on well marbled cuts such as prime rib with availability changing depending on what is ready.
Do you carry specialty products beyond beef, pork and chicken?
Yes. We carry a changing selection of specialty meats and seafood, which may include A5 Wagyu, lobster tails, scallops, salmon and shrimp. Availability varies, so call the shop if you are looking for something specific.
Freezer Packs & Larger Orders
Planning ahead
How do freezer packs work?
Choose from one of our standard freezer packs, then customize it with our team if you’d like to make changes. Packs can include a mix of beef, pork, chicken, sausage and other everyday favourites.
Can I customize a freezer pack?
Yes. Freezer packs can be adjusted to better suit your household and packed to your specifications. Changes may affect the final price.
How long does a freezer pack take?
Please allow up to one week depending on the size of the pack and product availability. Pricing may also change with market conditions, and we’ll confirm everything when you order.
Can I place a larger order?
Yes. For larger orders outside of our freezer packs, 1 to 2 days’ notice is recommended so we have time to prepare everything properly.
Gluten & Allergens
What We Can and Cannot Guarantee.
What’s the difference between Gluten Free and No Gluten Added?
Products marked Gluten Free come to us prepackaged and carry the manufacturer’s gluten free designation. Products marked No Gluten Added are prepared in our shops without intentionally added gluten containing ingredients. Because our shops also handle gluten, cross contact is possible.
Can you guarantee No Gluten Added products are safe for someone with celiac disease?
No. We cannot guarantee that No Gluten Added products are free from cross contact. If you have celiac disease or a serious gluten sensitivity, please review the product label and speak with our team before purchasing.
Can I ask about ingredients or how a product is prepared?
Yes. Tell us which product you are considering and our team can explain the ingredients and how it is prepared.
Loyalty & The Online Store
Rewards and Online Ordering.
How does the loyalty program work?
It’s free to join. Members receive 10% off their next purchase, 15% off for their birthday and access to member-only offers throughout the year. Use your email or phone number at the counter to access your account.
Do you offer promotions?
Yes. We occasionally offer promotions and member-only rewards throughout the year. Our loyalty program is the best way to stay informed about current offers.
What kind of emails will I receive if I join?
You may receive birthday rewards, member-only offers and occasional updates from Davy Jones. You can unsubscribe from marketing emails at any time.
Is everything in the shop available online?
No. The online store carries a selected range for pickup and delivery. For the full selection, specialty products and custom cutting, call or visit the shop.
Do you deliver?
Yes. Delivery is available through our online store, with free delivery on orders over $150.
Reviews
What our customers are saying.
“Awesome quality! Awesome prices! Awesome people! Love everything there. Especially the Tomahawk steaks!”
“Great quality products, always fresh, fast friendly service. Highly recommend.”
“Amazing staff and hands down best place in town to buy meat. Outstanding quality.”
Come see us.
Visit us in Sarnia or Point Edward, or get in touch if you have a question or want to order ahead. You can also shop online for pickup or delivery, with free delivery on orders over $150.
First time in? Join the loyalty program and get 10% off your next visit.
Saturday: 9 AM – 5 PM
Sunday: 10 AM – 3 PM
Saturday: 9 AM – 5 PM
Sunday and Monday: Closed