Accessibility

Davy Jones Quality Meats serves customers of all abilities, and we are committed to doing it in a way that respects the dignity and independence of people with disabilities. This page sets out how we do that, what you can ask us for, and how to tell us when we have got it wrong.

Serving customers with disabilities

We welcome people who use assistive devices, service animals and support persons in both shops. If an assistive device is difficult to use in our space, tell a member of staff and we will find another way to help you, including bringing products to you or filling your order at the counter.

Our team is trained to serve customers with disabilities, and training is part of how we bring on new staff.

Information in other formats

Anything on this website, and any document we give customers, can be provided in an accessible format or with communication support, at no extra charge. That might mean large print, reading something aloud to you over the phone, or simply talking an order through rather than asking you to read it.

Ask us and we will work out with you what format actually suits, then get it to you as quickly as we can.

This website

We built this site to be usable with a keyboard and with screen readers: text that resizes, headings in a sensible order, labelled links and buttons, descriptive text on our photographs, and colour contrast that holds up. We have aimed at the WCAG 2.2 Level AA standard. We have not had the site independently audited, so if something here does not work with the tools you use, we want to hear about it.

Some parts of the site come from other companies, including the map on our contact page and the loyalty sign-up hosted by Marsello. We do not control how accessible those are. If one of them blocks you, call the shop and we will deal with you directly instead.

If something is temporarily out of service

If a facility or service that customers with disabilities rely on is unavailable, we will post a notice at the shop with the reason, how long we expect it to last and what you can use instead.

Tell us how we are doing

Feedback is welcome in whatever form is easiest for you: in person at either shop, by phone on (519) 383-8837, or by mail to 1030 Confederation St, Sarnia, ON N7S 6H1. You can give feedback anonymously.

We respond within five business days. If your feedback is a complaint, we will tell you what we are doing about it.

Contact

Davy Jones Quality Meats, 1030 Confederation St, Sarnia, ON N7S 6H1. Phone (519) 383-8837. Our contact page has the numbers and hours for both shops.